Frequently Asked Questions
Everything you need to know about IT Cosmetics products, shipping, and returns.
How do I find the right shade of CC+ Cream for my skin tone?
We offer a virtual shade finder and a Live Chat feature with our IT Cosmetics experts. You can also refer to our shade transition guide which categorizes shades by undertone: Cool, Warm, and Neutral.
What is your return policy?
We want you to love your results. If you are not completely satisfied, you can return your purchase within 60 days for a full refund of the purchase price, even if the product has been used.
Are IT Cosmetics products suitable for sensitive skin?
Yes. Our products are developed with plastic surgeons and dermatologists. We focus on skin-loving ingredients and clinical testing to ensure efficacy and safety for all skin types, including sensitive skin.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also log into your account on our website to view your order history and current status.
Does IT Cosmetics test on animals?
IT Cosmetics is certified by PETA as a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Afterpay for interest-free installments on eligible orders.